Help

Questions

The ones that actually come up.

Signing in

There is no password. Is that safe?

It is safer than a password for this. We email you a six digit code that lasts thirty minutes. There is nothing to reuse across sites, nothing to leak when some other company is breached, and nothing for you to remember. Your code is stored as a one way hash, so nobody here can read it back, not us and not anyone with the database.

The code has not arrived.

Check spam first. Press Send it again, which sends another one, and either code will work. If nothing arrives at all, the address may be blocking us, so try from a different address and tell us which one bounced.

I got locked out after too many tries.

The limit only counts codes nobody ever signed in with, and it clears on the hour. Signing in successfully resets it immediately.

Your household

Can the rest of my family get in?

Yes. Add them on the Account and people screen with their own email address. They sign in as themselves, and anything they do is recorded against their name, which is the point. Sharing one login would make that worthless.

I need two of these kept apart.

They are two accounts. A church and a family, or a household and a club, do not want each other in their records. Whoever owns the second one adds your address to it, and a switcher appears at the top of the menu. Every screen follows whichever one you are in.

Can I change the name on my account?

Yes, on the Account and people screen, if you own the account. It is named from your email address when you first sign in because there is nothing better to go on.

Events

Do people need an app to send me photos?

No. They point a phone at the code, a web page opens, they pick their photos and they are done. No app, no account, nothing to install. Anything that asked them to sign up first would simply not be used.

Who can see the photos?

Whoever you decide. A gallery is either open to anyone with the link, or behind a passcode you give out. Photos waiting to be checked are visible to nobody at all until somebody on the account approves them.

There are children in these photos.

Then leave checking switched on, which is how it arrives. Nothing appears until a person has looked at it, removing a photo deletes it rather than hiding it, and a passcode keeps the audience to the people you gave it to.

We take photos every week, not once.

Make an ongoing collection. One code, printed once, and photos file themselves into the right day by themselves. Nobody sets anything up on a Sunday morning.

Will the photos be good enough for a projector?

Turn on Keep full quality photos in the collection settings. Photos are made smaller by default because venue wifi is usually terrible, and the smaller version is fine on a phone but not on a wall.

QR codes

Do the codes expire, or stop working if I stop paying?

The code you printed keeps working. If an app lapses you lose the screens for managing it, not the thing already stuck to a box. We will never turn printed codes that are already out in the world into dead ends over a billing problem.

I printed hundreds and then changed where they should go.

Change the destination on the code. That is the entire reason it works this way. Nothing needs reprinting.

Who can hear a sound wave code?

Anyone who scans it. There is no account and no password on the page it opens, because somebody holding a printed card has neither. Put a recording behind one only if you would be comfortable with it pinned to a noticeboard.